Get the most out of your investment with a services team that can help you tailor a package right for you

Services


Implementation Methodology

Our professional implementation and project consultants work closely with you through all phases of the implementation including software installation, configuration, deployment testing and end user training. Our structured and layered approach, builds on successes throughout the project, empowering you and your team to gain knowledge and confidence for a successful Go- Live and a solid foundation for long term success.

Customer Support

Northstar's legacy of technology and product innovations lead the industry, but our client service and support approach is where we make the difference – on a human scale. Each Northstar client benefits from a tight-knit and high-energy team of specialized professionals who are personally engaged with you and your implementation's success. Together, our on-site training and consulting staff teamed with our project management leaders in the design lab offer you a range of services tailored for the needs of your business.

Northstar distinguishes itself with the quality and types of services we provide to our customers. Our expectation is that we will serve you every day in a manner consistent with the level of service you provide to your guests.

Our customer care includes the following:

  • 24/7/365 live support with Northstar technicians; no third-party call centers
  • Unlimited support with no hidden fees or charges
  • Multiple communication channels, including phone, email and knowledgebase
  • Downloading of updates through the internet

Training

Northstar provides in-depth training to all resort staff to allow them to perform their day-to-day tasks with utmost understanding and confidence of the software and resort business processes. Northstar's Professional Services team utilizes the following methods in order to provide training:

Onsite Training
Our knowledgeable Implementation Specialists are responsible for the onsite training during the implementation process. Their business analyst training helps them understand the finer points and nuances of your day-to-day needs and business requirements. This, in turn, allows them to tailor a training program commensurate with your resort needs for each of the modules being implemented.

Phone Training
During the pre- and post-implementation period, extensive phone review sessions, meetings and training will be conducted to allow for the proper flow of information between Northstar and the customer. Northstar uses various methods for conferencing and desktop sharing to minimize business disruption for the resort staff. This enables the staff to absorb the right amount of information and learn effectively in shorter periods of time. They also benefit from the personal attention they are receiving during their learning process.

Web-Based Training

Our Web-Based Training is designed around the specific needs of your staff; private tutoring sessions with an expert at your desk where you can watch, learn, and ask questions. All that is required is an Internet connection and a phone to communicate directly with your trainer.

Web-Based Training offers the following key benefits:

  • Immediate results
  • Ability to ask questions
  • Minimal time commitment
  • Convenient and easy scheduling
  • One-on-one or group sessions
  • Economical